FAQ

What kind of magical goodies do you sell?

At Joyaa, we’ve got a treasure trove of premium lifestyle products! From cozy throws that make you feel like you’re wrapped in a warm hug (seriously, they’re like a cuddle in blanket form) to high-performance audio devices like Beats Studio Buds and Studio Pro headphones that’ll make your tunes sound so good, you might just start dancing in the kitchen. (Warning: spontaneous dance parties may occur.)

How do I return something if it’s not my cup of tea?

Oh no! If your purchase isn’t tickling your fancy, you can return it within 30 days of receiving it. Just make sure it’s in the same condition as when it arrived—unworn, unused, and all snuggled up in its original packaging. Shoot us an email at hello@joyaa.co to kick off the return process. We’ll send you a return shipping label faster than you can say “cozy throw!”

Do you offer exchanges, or is that a no-go?

Exchanges are a bit like trying to swap your sandwich for a slice of pizza—sometimes it’s easier to just start fresh! The quickest way to get what you want is to return the item you have and then make a separate purchase for the new one. Easy peasy, lemon squeezy!

What happens if my order arrives looking like it had a rough trip?

If your order arrives damaged or if you received the wrong item (yikes!), please inspect it right away and let us know. We’ll work our magic to make it right faster than you can say “oopsie daisy!” Just drop us a line at hello@joyaa.co and we’ll sort it out!

Can I return items that are on sale?

Ah, the age-old question! Unfortunately, sale items and gift cards are like unicorns—magical but non-returnable. So, make sure you’re head over heels for those discounted goodies before you hit that “buy” button!

How long does it take to get my refund?

Once we’ve received and inspected your return (we promise to be gentle!), we’ll notify you if your refund is approved. If it is, you’ll see that sweet cash back in your original payment method within 10 business days. Just keep in mind that your bank might take a little longer to process it—like waiting for a pot of water to boil!

Do you ship internationally, or is that just a dream?

We’re all about spreading the joy, so yes, we do ship internationally! Just keep in mind that shipping times may vary depending on where you are in the world. But don’t worry, we’ll make sure your cozy throws and Beats headphones arrive safe and sound, ready to rock your world!

How can I get in touch if I have more questions?

If you’ve got more burning questions (or just want to chat about your favorite cozy blanket), feel free to reach out to us at hello@joyaa.co. We’re here to help and always love a good chat!